Service desk and escalated technical support teams will create, classify, investigate and resolve any significant or recurring incident, which may have been user-initiated or automatically generated, to ensure expected operation of your IT environment.

Managed IT Services are provided remotely, using industry standard remote-control software based on best practices, to ensure swift assistance is possible and restoration of services is not limited by geographic dispersion. Should a client require frequent onsite support discounted blocks of onsite time are available as planned service visits.

Real-time monitoring agents installed on your desktops and servers alert on critical issues including (but not limited to) backup failures, offline servers and workstations, disk space and security issues.

Our technical teams perform verifications of backup and data recovery of your critical IT Systems and can provide quality assurance of the successful restoration in the virtual event of a server outage.

Identity and access management securely manage the access to services and resources for all users in your organisation. All internal and external requests to access the Client’s IT System are verified, managed, and recorded within the ticketing system and confirmed for your approval prior to execution.

The relationship between the key stakeholders of the client and ABT’s internal teams is important to us. The CRM will communicate important developments, consult with the client on new technologies and advise on IT strategy. The CRM will also be a point of contact in major incident management and be responsible for general client care.

As part of the managed services agreement, the Client will receive a monthly IT Health report providing details of the condition of the IT system. The health report will inform you of any issues that are currently occurring within your infrastructure and make recommendations to remedy any such issue.