Managed Services Case Study – Coomera Anglican College

What is Managed Services?

Managed Services can be many things to different organisations.  It is essentially the efficient management of a client’s IT environment provided by a third party.  We tailor our Managed Services to meet the specific requirements of our clients. This can be as minimal as providing ad-hoc services to compliment their current IT team, or as extensive as providing a total IT Services solution by utilising our highly experienced technical teams who are local and readily available.

Who are Alliance Business Technologies?

Alliance Business Technologies is the dedicated Managed Services division of Computer Alliance. They are a leading Managed IT Services, Security and Cloud Solutions provider to the Small and Medium Business market throughout Australia.  As a respected and trusted partner, we help our customers focus on their business by deploying quality IT Infrastructure, Information Security and Cloud Solutions that support critical business applications, and drive business outcomes, employee productivity, and efficiency.

How does Managed Services work?

We start with an on-it assessment of the client’s environment, and discuss what that the business would like achieve and manage.

We then generate a Service Level Agreement, which is specific to their needs with defined roles, responsibilities to provide the best possible outcome.

What are some of the features and benefits unique to this solution?

Alliance Business Technologies delivers value added services to all of our clients. This includes comprehensive reporting, risk analysis, strategic planning and recommendations on new innovative technology and trends. We offer monthly strategic planning where we are involved in Coomera’s own strategic planning to ensure that we are not only on the same page and understand the schools strategic agenda, but we are also keeping them informed on the latest industry trends and developments. We strive to become our clients trusted advisor and aim to exceed their expectations. 

How has this solution helped the Coomera Anglican College overcome their specific challenge?

The College leadership team are very forward thinking and did not want to be tied to a traditional IT Services model.  By transitioning services to Alliance Business Technologies, they now have a trusted partner they can rely that offers peace of mind to continue their objective of being a technology-focused school.

To find out more please do not hesitate to contact us.

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