Current Employment Opportunities at Alliance Business Technologies

The Technical Consultant is a Senior Systems and Network Engineer who is part of a growing and dedicated team of senior IT Professionals responsible for the analysis, design, delivery, management and support of client IT systems, with a strong focus on security and cloud solutions. The consultancy part of the role requires you to build a relationship with our clients in order to help them use the latest technology to accomplish their business goals.

Responsibilities

• Senior level technical service delivery.
• Escalated support on client server and network infrastructure.
• Major incident management coordination.
• Manage client onboarding projects.
• Assist in specialist professional services (project) delivery.
• Client engagement at consultancy level.
• R&D of technical design architecture, implementation and deployment
• Coordination of technical activities with internal and client stakeholders
• Documentation of technical framework and implemented solutions
• Coordination with third party vendors and solution providers
• Development of training and technical handover to internal support teams

Skills and experience

The successful candidate will bring wide all-round experience in Microsoft Server systems, Azure cloud solutions and contemporary security standards. Typically, 7-10 years of experience in ICT is expected, with specific MSP exposure an advantage. Extensive knowledge of Office 365, Virtualization and networking solutions such as Cisco and Barracuda is required.

Industry certification and personal development is very important to us. Microsoft 365 and Azure competencies will be essential to your success.

Your business skills are as important as your technical experience. As a technical consultant you will manage the expectations of our client and be a leader in our organisation. Your effective communication skills are critical to our success.

How to apply

Please send your resumes by email to employment@computeralliance.com.au.

The MSP Account Manager is the person who takes ownership of the complete relationship with our clients. As an Account Manager, you will be the interface between the client and our internal sales, admin and operational teams in order for their experience with us to be consistently exceptional.

Your success is measured by the client’s satisfaction with our services. You will use your business acumen and technical experience to bridge between business needs and technical requirements and your networking skills to maximise the strength of the relationship with the entire client organisation and help the customer achieve their business goals.

The MSP Account Manager will work to maintain and further develop established relationships with current and new MSP clients.

Responsibilities

• Develop and maintain strong relationships with your clients, and continuously look for ways to strengthen and improve those relationships.
• Understand each client’s challenges and opportunities to identify how ABTechnologies can better enable the technology within their business. Help our clients stay at the forefront of technology.
• Execute business technology reviews and strategy roadmaps.
• Ensure the satisfaction of our client facilities through proactively engaging in regular meetings and follow up.
• Customer satisfaction measurement, reporting and analysis.
• General account management.
• Agreement review management.
• Engagement with client stakeholders during major incidents and projects.
• Discover, create and manage sales opportunities.
• Manage client onboarding projects.
• Client engagement at consultancy level.
• Create proposals, pricing, quotes for customer requirements and build sales pipelines.
• Discuss and sell solutions for IT infrastructure, Cloud infrastructure, Servers, Technology Adoption, Consultancy, Security, Managed Services, Project Services, etc.

Skills and experience

• The successful candidate will have strong customer service skills and confident stakeholder management experience.
• Proven several years of new business development experience selling managed services with a Managed Service Provider.
• As the Account Manager you will rely on your analytical and systematic approach to account issues.
• You will have excellent verbal and written communication skills and can effectively communicate with clients and internal teams at any level.
• A love of technology, an understanding of Microsoft Modern Workplace, or a system engineering background will help you understand the technical requirements of the client.
• Your experience as an account manager will set you up for the consultancy part of this exciting role.
• A technical background and certifications on Microsoft 365 and Azure are an advantage.
• Critical to your success is your excellent relationship building capability, your strong work ethic and good time management skills.

Benefits

• On offer is an opportunity to join a growing organisation with lots of potential for your personal development.
• 17.5% Leave loading. Yes we pay you extra money to take a holiday.
• Interstate travel will be part of this position. When the time is right!!
• Ability to accrue reward points when travelling for business.
• A great working environment with dedicated colleagues where hard work goes hand in hand with fun, and of course a remuneration package that fits the position.
• Paid certifications and flexible training options allow you to develop your skills and career progression. We are a Microsoft Gold Partner and want to ensure all our staff have the latest qualifications.
• Naturally we offer flexible working from home options.
• Annual influenza vaccinations.
• Staff discounts on IT hardware purchases, with account payment options.

How to apply

Interested? Apply now by clicking the ‘Apply’ button above!

The Project Engineer is a Senior Systems and Network Engineer who is part of a growing and dedicated team of senior IT Professionals responsible for the scoping, planning, implementation and management of client IT projects, with a strong focus on security and cloud solutions. You build a strong relationship with our clients and help them be up to date with the newest technologies such as M365 deployments, Teams Voice and Azure Virtual Desktop solutions.

Responsibilities

• Senior level technical service delivery.
• Assist in scoping and planning of client IT projects.
• Technical professional services (project) delivery.
• Client engagement at consultancy level.
• R&D of technical design architecture, implementation and deployment.
• Coordination of technical activities with internal and client stakeholders.
• Documentation of technical framework and implemented solutions.
• Coordination with third party vendors and solution providers.
• Development of training and technical handover to internal support teams.

Skills and experience

• The successful candidate will bring wide all-round experience in Microsoft Server systems, Azure cloud solutions and contemporary security standards.
• Typically, 7-10 years of experience in ICT is expected, with specific MSP exposure an advantage.
• Extensive knowledge of Microsoft and Office 365, Virtualization and networking solutions such as Cisco and Barracuda is required.
• Industry certification and personal development is very important to us. Microsoft 365 and Azure competencies will be essential to your success.
• Your business skills are as important as your technical experience. As a Project Engineer you will manage the expectations of our client and be a leader in our organisation. Your effective communication skills are critical.

Benefits

• On offer is an opportunity to join a growing organisation with lots of potential for your personal development.
• A great working environment with dedicated colleagues where hard work goes hand in hand with fun, and of course a remuneration package that fits the position.
• Paid certifications and flexible training options allow you to develop your skills and career progression.
• Interstate travel will be part of this position.

How to apply

Please send your resumes by email to employment@computeralliance.com.au.