The Benefits of Cloud-Based Communication Solutions for SMBs
When it comes to managing your businesses telephony experience, both internally and externally, it’s important you have the right partner by your side that can help you to understand the “why” and “how” of your technology investments- particularly how Voice and Telephony technology can address business, growth and operational challenges.
The changing business communications landscape after the pandemic
The pandemic created a significant need for small businesses to pivot to cloud-based communications and specifically, Unified Communications. Unified Communications, or UC, encompasses cloud voice systems that create a complete, end to end, collaboration experience. Robust Unified Communications solutions incorporate carrier grade infrastructure with access to advanced telephony features like call forwarding, call routing, IVR, call recording, call analytics, Al, custom hold music and more.For many SMB’s, finding this type of solution requires seeking third party advice to understand the do’s and don’ts of implementing Unified Communications solutions. We saw many customers requiring support on how to utilise their existing software licences further, adopting tools like Microsoft Teams and Cisco Webex.
This need for cloud-based connectivity hasn’t gone away, although we have seen that the requirement for our customers to ‘get back to business’ in brick and mortar businesses like Medical centres and Retail stores, has prioritised a true telephony experience that goes beyond simply switching on Microsoft Teams.
There are a number of questions worth asking to unpack what you require in a business communication system. Typically we ask our customers if they are:
- Are you managing dual phone systems?
- Do you experience long call-wait times?
- Can you take calls via your Microsoft Teams accounts?
- What are your remote/hybrid working policies?
- Do you have visibility over your employees’ performance?
Enhancing Microsoft Teams for Business Calling
In the rapidly evolving landscape of business communications, Microsoft Teams has emerged as the unparalleled solution, empowering over 320 million users globally with seamless cloud-based collaboration. Most of our customers are now using Microsoft Teams inside their organisation to fulfil their standard calling requirements across their on-premise and remote working environments. With the help of Microsoft Teams Voice Calling, we can offer our customers robust resiliency and redundancy for best of breed business calling.Microsoft Teams, with its user-friendly interface and versatility, provides a solid foundation for business calling. Yet, there are key enhancements that can transform your organisation’s communication strategy, making it more robust and secure – to match the expectations you have for your IT infrastructure as a whole. Here are a few key aspects that, with our help, can turn Microsoft Teams from good to great:
- Advanced Calling Features: elevate Microsoft’s native Teams Calling features with enhanced functionality and resilience to meet your complex telephony or call centre requirements.
- Redundancy and Resilience: Access4’s solution goes beyond basic telephony by providing a robust infrastructure that enhances business calling for increased redundancy.
- Call Analytics: Gain valuable insights into your business performance with seamless call data recording and analysis.